All posts by melanie


Opening Date: 30 Apr 2018

Closing Date: 30 May 2018


Salary Range: 


The University of Worcester

is looking for an external examiner for the full and part time Master’s Degree and Post Graduate Diploma in Nutritional Therapy.

Applications are invited from suitably qualified and experienced academic staff. The successful applicant should preferably have a Master’s degree, be Complementary and Natural Health Care Council (CNHC) registered and a member of a Nutritional Therapy professional body and have relevant practice and teaching experience.

The University of Worcester offers support for external examiners and a full induction day. Further support is also provided by the Programme Director and module team.

The appointment will be from December 2018 to December 2022.

The successful candidate will be invited to a staff induction day in January 2019. The majority of assessments can be reviewed remotely and the Exam Board will meet three times a year. You will be required to view a selection of scripts for designated modules, which included clinical practice and dissertations and complete a module external examiner report for each set of assignments reviewed. At the end of the academic year, an annual report is required.

All appointments are subject to the candidate meeting the University’s criteria for appointment. Applications are by submission of CV.

Applicants are advised that the University applies the following criteria to external examiners:
• The area of expertise of external examiners is within the area of assessment undertaken;
• Applicants should have recently been employed (or are still employed) within a university appointment;
• He/she must not have been a University of Worcester examiner within the last five years;

Closing date: 30 May 2018

If you are interested in applying for this role (or to request further information), please send a recent CV to Alison Benbow, Course leader Nutritional Therapy via


Salary: G1 – £43,600 p/a, pro rata

Hours – 2 days per week*

*NB this role is temporary

The University College of Osteopathy (formerly the British School of Osteopathy) is the leading provider of osteopathic education in the UK.

We are looking to expand our highly-regarded osteopathic offering with new, complementary programmes, beginning with an undergraduate degree in Nutritional Therapy to be launched in September 2019.

We are looking to appoint an appropriately qualified, motivated individual to help us realize this ambition.

The successful candidate will play an integral role in preparing the course for validation and possible accreditation with the Nutritional Therapy Education Commission.

Please visit our website for more information and a full application pack, job description and person specification –

Deadline: 22nd May 2018

Interviews anticipated to be held: TBC


A vacancy has arisen at OptiBac Probiotics for a new Assistant Customer Care and Nutritional Advisor to offer administrative and technical support in our rapidly expanding consumer services section. The successful candidate will be an enthusiastic individual with excellent standards of written and spoken English, who is experienced in offering the highest standards of customer care and nutritional advice.

Location: To be based at our head office in Weyhill, near Andover, Hampshire.

Company Description

Wren Laboratories is a family-run business based in Weyhill, near Andover, Hampshire. We specialise entirely in probiotic supplements and produce the OptiBac Probiotics range, which is extremely well researched and targets individual health conditions and needs. The range is primarily sold to independent health food shops and pharmacies in the UK and selected international countries, as well as direct to individual consumers via our online shop. The OptiBac Probiotics team could be described as close-knit, positive, enthusiastic, mutually-supportive and dedicated.


At OptiBac Probiotics we pride ourselves not only on high quality products, but also on excellent customer service (as demonstrated by our reviews). The primary function of this role will be to respond to consumer enquiries via phone, email, social media messages and letter, and carry out other administrative tasks as necessary to ensure the smooth running of the Customer Care Department. Additional tasks will include making edits to the website and writing content including blogs, FAQs and technical documents.

This role will report to, and assist, the Head of Customer Care

Job Description

  • This role will involve direct interaction with members of the public to provide and process information in response to enquiries, concerns and requests received by phone electronically, or by letter. This will involve offering technical advice and answering health enquiries related to the use of live cultures, but also to resolve queries relating to delivery, orders and services
  • This role will require the ability to constantly prioritise incoming queries and respond to them in a timely fashion
  • Handle and resolve customer complaints relating to products, orders, and despatch – obtain and evaluate all relevant information to handle inquiries and complaints and update and record all details on customer accounts and complaints log
  • Take consumer orders over the phone using simple online form
  • Writing: creation of web content for the company website; technical writing that requires evaluating technical research studies, and copy for other sites and publications
  • Liaise with other teams within the business as necessary
  • Additional marketing tasks as necessary
  • Acquire and maintain a good understanding of the business and consumer needs
  • Support the sales/despatch team as necessary
  • Manage own administration and notes.
  • Help with or take a lead in further developing internal systems for securely recording enquiries where appropriate, minimising need for repetition of emails (e.g. Use and creation of supporting templates as part of library resources), and ensuring a harmonised approach amongst the team to common enquiries.
  • Opportunity to grow & expand responsibilities, depending on internal requirements and employee’s preferences & skills developed.
  • Opportunity to attend occasional seminars or short courses in relevant fields such as customer care/ telephone skills/ content writing/product training/technical education as necessary.


  • A recognised qualification (degree or diploma) in a relevant complementary healthcare discipline (e.g.: Nutritional Therapy, Naturopathy, Herbalism), or applicant to be studying for such a qualification
  • Qualifications in customer service training or logistics marketing, English and/or writing may be advantageous but are not necessary

Qualities & Experience

Essential: (The following experience & qualities are absolutely necessary for this role).
  • Significant experience in customer services and administrative tasks
  • Sound knowledge of nutrition/nutritional therapy and functional medicine concepts
  • Experience working in an office environment
  • Must enjoy working as part of a small, mutually supportive team
  • Excellent spoken and written English, with accurate spelling and grammar skills
(NB: Those applicants who are invited to attend for interview will be asked to complete a test to assess their written English and customer service skills)
  • Good understanding of, and belief in, the idiom ‘The customer is always right’
  • Ability to tailor communications to a variety of audiences (medical/CAM practitioners, direct consumers, social media audiences etc.)
  • Ability to prioritise/sense of urgency with despatch queries
  • Excellent administrative skills with good attention to detail and accuracy
  • Good computer skills, familiar with Microsoft Word, Outlook etc.
  • Good organisational skills and ability to meet deadlines.
  • Driven, hard-working and self-motivated, but happy to follow instruction
  • Customer service qualifications and training
  • Experience writing articles, blogs and web content
  • Ability to work unsupervised
  • Appreciation for the value of joining a growing business

Hours, Salary, Start date etc.

  • Full-time permanent position
  • Competitive salary based on experience and qualifications
  • Immediate start, or as soon as possible

To apply

Please send a covering letter with references and CV to Kerry at

The ideal candidate will carefully read the job description, and detail in a cover letter the knowledge, skills and experience which make them suitable for the role, along with their availability, notice period and salary expectations.

NB: Applicants MUST include a comprehensive covering letter with their application

For further information about the company please browse the website and for enquiries about the role contact Kerry on

Deadline for applications: 8/6/18

Applications received after this date may not be considered


Legitimate interests is one of the six lawful bases for processing personal data (as detailed in a previous eblast).  The Document Controller spreadsheet example produced by BANT for a typical NT business identified a number of types of personal data that would use legitimate interest as the lawful basis for processing.  Where legitimate interest is used as the lawful basis it requires a Legitimate Interest Assessment (LIA) to justify its use.  This eblast summarises the ICO guidance on how to complete an LIA and provides a template of an LIA for a typical nutritional therapy business that can be adapted by members and a worked example.

Click here for the full eblast.


We are seeking a motivated and positive administrator to join our busy team.  Applicants must have an interest eating disorders and experience of working as an administrator.

  • Salary: £26k – £40k per annum/pro rata.
  • Hours: Full Time
  • Start Date: 3rd September 2018



  •  Scheduling.  Keeping and monitoring therapist schedules and room schedules.
  • Arranging holiday & sickness cover
  • Keep all therapy group lists up to date.
  • Weekly email to team to advise of week’s scheduling.
  • Keep a register of client’s attendance and notifying the Clinical Director, Operations Director & primary therapist of attendance concerns.  Send weekly attendance reports.
  • Monitoring client and group note keeping.
  • Ensuring all client administration is kept up to date.
  • Type up and distribute team meeting notes.  Follow up on any actions.
  • Type up all clinical assessments and record client details on Dropbox.
  • Drawing up new programs for potential new clients.
  • Introduction process for new clients.  Meet with new client.
  • Facilitate relevant DBS checks on new staff members.
  • Letters to external agencies.
  • General filing.
  • Shredding of confidential waste.


  •  Provide Finance Manager with appropriate documentation for billing
  • Support Finance manager with any billing queries
  • Petty cash reconciliation
  • Take card payments.

General duties:

  • Answering the clinic phone.
  • Answering front door and dealing with visitors.
  • Liaising with property agent.
  • Organising and managing cleaning of the clinic.
  • Housekeeping duties.
  • Establishing IT systems for new staff & resolving IT issues with external IT support.
  • Stationary orders, art supply orders, household items orders.


  • Facilitating food groups. Notes and any client follow up.
  • Ensuring all clients weight & medical documentation is kept up to date.


  • Induction process with new staff.
  • Improving systems and processes.
  • Finalising clinic policies and handbooks.
  • Overseeing all IT issues.
  • Adhoc projects.
  • Keeping clinic in best condition


  • Day to day management and overseeing of Clinical Healthcare Coordinator’s responsibilities.

Personal Attributes:

  •  Maintain high standards of conduct.
  • Motivated and positive.
  • Enjoy being part of a team.
  • Be flexible.
  • Self-motivated.
  • Resourceful.
  • Experience of meditation and mindfulness is a benefit although training will be offered.

To apply please send your CV and cover letter to



The GDPR requires you to process personal data securely. This is not a new data protection obligation. It replaces and mirrors the previous requirement to have ‘appropriate technical and organisational measures’ under the Data Protection Act 1998.  However, the GDPR provides more specifics about what you have to do about the security of your processing and how you should assess your information risk and put appropriate security measures in place.

Click here for the full eblast.


Permanent – part time

We are looking for a hardworking, reliable person to  join our small friendly team at our busy independent Health Food Shop in Shoreham-by-Sea, West Sussex

We are a small family run business looking to expand the company greatly over the next few years and want to find people who will grow with us. The VMS side of the business is something we want to expand and as we have Dr Marilyn Glenville, the UK’s leading nutritionist specialising in women’s health as part of the family – we will involve her and her ethos and teachings wherever possible. Ideally we are looking for someone who is familiar with Dr Marilyn Glenville and her work.

We are looking for someone who will grow with the business and there is potential for future clinical work for the right candidate.

We also hold events and talks to the local community and work with local businesses and colleges to promote health and natural alternatives.

The role as Health Shop Advisor involves the following:

  • Advise customers in their selection of supplements, natural beauty and food as well as aid them with their health questions
  • Answering questions / advising on all products in the shop
  • Look after the VMS side and exploring new ranges – in line with the company ethos
  • Arranging promotions and window displays where appropriate
  • Coordinating workshops / talks to the local community
  • Work towards sales targets were applicable
  • Day to day shop floor work;
    • Serving customers / till work
    • Processing deliveries in
    • Keeping the shop replenished regularly, clean and tidy

You will have:

  • A recognised qualifications in Nutrition, Naturopathy, Medical Herbalism or similar (or be currently studying). Alternatively you will have or a wide range of work experience within the health food retail industry with an excellent knowledge of natural remedies and health food. Your own insurance is required.
  • A good, current knowledge of VMS and herbal remedies and the health food market and the ability to advise customers confidently and competently.
  • Experience in a retail environment is preferable but not essential. However exceptional customer service standards are a must. Must be personable and friendly.
  • A passion for our products and want to help all customers to make healthy choices.
  • Good computer skills.
  • Great attention to detail and be able to work with figures.
  • Passion, positive energy and flexible, can do attitude.

Working hours:

  • Shift patterns are flexible and there will be weekend work (Saturdays and Sundays ) along with 2/3 weekday shifts during the week on a rota.
  • Some flexibility on working hours is available and flexibility for you to be able to cover other shifts is key
  • Store is open 7 days week (including bank holidays).
  • Opening hours 9:00 am – 5:30 pm every day and 11:00 am – 4:00 pm on Sundays.

What we offer:

  • Competitive rates of pay depending on experience and knowledge
  • Ongoing training and support
  • Staff discounts throughout the store
  • A pleasant and supportive working environment.

This role is an immediate start and we are looking for someone who will grow with us in the future.

We look forward to hearing from you.

For more information please visit our website

Please apply with your CV and covering letter by email to:



Recognising and dealing with a Subject Access Request

What is a subject access request?

An individual has the right to receive confirmation that their data is being processed, access to their personal data and supplementary information (which should be the information provided in the Privacy Notice).

Individuals Rights

The GDPR provides the following rights for individuals:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automated decision making and profiling.

Click here for the full eblast.


We are delighted to bring you the recorded presentations and slides from two BANT Regional Branch meetings that featured high quality speakers on the topics of Functional Sports Nutrition and Female Hormonal Health. The events were rated ‘excellent value’ by the majority of attendees.

If you were unable to attend these events this is a fantastic opportunity to gain *CPD hours whilst learning more about two interesting and relevant topics in nutrition: current research and functional testing to support highly active clients and athletes, and the clinical application of the latest research in female hormonal health.

Click here to view the full eblast